Refund and Return Policy – 00000

At REDEVCO B.V., we are committed to maintaining strong, long-term relationships with our international clients. Our refund and return policy is designed to ensure fairness, transparency, and trust in every transaction.

General Policy

  • Our refund and return policy is valid for 5 days from the date of delivery.
  • After 30 days, unfortunately, we are unable to offer a refund or exchange.
  • To qualify for a return, products must be:
    • Unused and in the same condition as delivered.
    • Returned in their original packaging with proof of purchase (invoice or delivery note).

Non-Returnable Goods

Due to the nature of international trade and product safety standards, certain goods are non-returnable:

  • Perishable agricultural and food products (e.g., grains, fruits, dairy, oils).
  • Beverages (including wines, champagnes, and spirits).
  • Hazardous or flammable materials.
  • Industrial metals and scrap once delivered and confirmed.
  • Gift cards, downloadable products, or customized orders.

Partial Refunds

Partial refunds may be considered in the following cases:

  • Goods not in original condition, damaged, or missing parts not caused by us
  • Returns requested after 5 days but within a reasonable timeframe with valid justification.

Refunds Process

  1. Once your return is received and inspected, we will notify you of approval or rejection.
  2. Approved refunds will be processed promptly and credited to your original payment method.
  3. Refund timelines may vary depending on your bank, financial institution, or international transfer procedures.

If you have not received your refund within a reasonable period, please:

  • Contact your bank or payment provider for updates.
  • Reach out to us directly for assistance.

Exchanges

  • We only replace products if they are defective or damaged during shipment.
  • To arrange an exchange, please contact us at before shipping items back.

Shipping Returns

  • Products should be returned to our head office at:
  • Return shipping costs are the responsibility of the client unless the return is due to an error on our part.
  • For higher-value shipments, we recommend using a trackable courier service and purchasing shipping insurance.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

we take pride in being your trusted global trade partner — delivering not only quality products but also reliable service.